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Frequently asked questions - FAQ

  • What are digital products?
    Digital products are intangible items that can be downloaded online, such as templates, designs, e-books, among others.
  • How do I buy from your store?
    To buy in the store, simply browse the available products, add the desired items to the shopping cart and follow the payment process. After payment is successfully processed, digital products will be available for immediate download.
  • What payment methods do you accept?
    We accept payments in a variety of ways, including credit card, PayPal, and other secure online payment methods.
  • How do I receive the digital products I purchased?
    After payment is successfully processed, digital products will be delivered immediately via a download link sent to your email and/or available for download in your account on our store.
  • Can I personalize the digital products I buy?
    Yes, many of our digital products are fully customizable. Be sure to read the product description for information about available customization options.
  • Do you offer technical support for digital products?
    Yes, we offer limited technical support for issues related to our digital products. Customers can contact us through our customer service for assistance.
  • Can I return or get a refund for digital products?
    Due to the nature of digital products, we do not accept returns or offer refunds once a download has been completed. However, we are available to help in case of technical issues.
  • Do you offer updates for digital products?
    Yes, we may provide updates or improvements to our digital products from time to time. These updates will generally be offered free of charge to customers who purchased the original product.
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